Excellent 👌 I understand your requirement very clearly now.You want a **legally strong, detailed, and fool-proof Cancellation & Refund Policy + Terms & Conditions** document that ensures **KND GROUPS BUILDERS AND DEVELOPERS** (Yelahanka, Bangalore – 560064) is fully protected, especially when deducting **cancellation charges, non-refundable amounts, and handling special cases**.Below, I’ve drafted a **comprehensive, contract-ready version** that covers **every important aspect** you mentioned (and some additional protections for your company).---# **CANCELLATION, REFUND, AND TERMS & CONDITIONS POLICY***(Applicable to All Bookings with KND GROUPS BUILDERS AND DEVELOPERS)*This document sets out the official **Cancellation, Refund, and Terms & Conditions Policy** of **KND GROUPS BUILDERS AND DEVELOPERS**, located in **Yelahanka, Bangalore – 560064** (hereinafter referred to as **“the Company”**).By booking a plot/unit with the Company, the Customer/Applicant/Allottee (hereinafter referred to as **“the Purchaser”**) expressly acknowledges, agrees, and accepts all terms and conditions mentioned herein. This policy shall form an integral and legally binding part of the agreement between **KND GROUPS BUILDERS AND DEVELOPERS** and the Purchaser.---## **1. Official Communication Channels**1.1. The Company shall communicate only through its official organisation email accounts:* **[info@kndgroups.com](mailto:info@kndgroups.com)** – For all general enquiries, initial project information, and digital leads.* **[admin@kndgroups.com](mailto:admin@kndgroups.com)** – Exclusively for registered Purchasers/customers who have paid advance/booking amounts, covering official correspondence such as Welcome Messages, Final Offer Confirmations, Cancellation Confirmations, Refund Processing, Legal Documentation, Khata Clarifications, and Refund Confirmations.1.2. The Company does not authorize any communication through personal IDs, third-party brokers, or unofficial channels. Purchasers are advised to verify all correspondence with the above official accounts only.
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**2. Free Site Visit Policy
**2.1. The Company offers
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**Free Site Visit Transportation**
exclusively on **Sundays** for prospective customers who have shown genuine interest in visiting the project location.2.2. Participation in the Free Site Visit program does not constitute a booking or guarantee of plot allotment. Booking shall only be confirmed upon receipt of the prescribed booking amount.---## **3. Personal Legal Verification**3.1. The Purchaser has the right to conduct independent personal legal verification of the project.3.2. All queries from the Purchaser’s lawyer must be raised **within 7 (seven) days from the date of booking**.3.3. All legal queries must be consolidated and submitted at once. Multiple or phased submissions shall not be entertained.
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**4. Cancellation & Refund Policy
**4.1. **Blocking Amount**:* Must be cleared within **48 hours of booking**.* If cancelled **after 24 hours**, the Blocking Amount is **100% non-refundable
**.4.2. **Booking Cancellation (by Purchaser)**:* Within 24 hours of booking → Full refund (subject to admin charges).* After 24 hours of booking but before Sale Agreement → **30% deduction** of booking amount applies.* After Sale Agreement/Registration → **No refund** will be issued.
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4.3. **Booking Cancellation (by Company)**:The Company reserves the right to cancel the booking if:* Purchaser defaults on the payment schedule.* Purchaser submits false or incorrect documents.* Purchaser violates the booking or agreement terms. In such cases, **30% of the booking amount + applicable charges** will be deducted, and the balance (if any) refunded.
4.4. **Refund Timeline**:* Refunds (if applicable) shall be processed **within 45 working days** from the date of approval.* Refunds will be made **only through official banking channels** in the Purchaser’s name.* **No interest** shall be paid on refunded amounts.
4.5. **Non-Refundable Charges**:The following are strictly non-refundable:* Blocking Amount (after 24 hours).* Stamp Duty, Registration Charges, Government Levies, Taxes.* Legal, Documentation, and Administrative Charges already incurred.
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**5. Premium Plot Charges
**5.1. Additional premium charges shall apply for specific plot orientations:* **North / East facing plots** → +5%* **Corner plots** → +10%
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**6. Rate Policy
**6.1. All plot rates are subject to change based on:* **KND GROUPS BUILDERS AND DEVELOPERS** management decisions.* Applicable government directives, taxes, or guidelines.
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**7. Additional Charges
**7.1. The Purchaser shall be solely responsible for:* **Registration Charges*** **Khata Transfer Fees*** **Loan Processing Charges*** **Applicable Government Taxes, Duties, and Levies**
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**8. Booking Validation
**8.1. A booking shall be deemed valid only after realization and confirmation of the initial booking amount as per the agreed payment terms.
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**9. Purchaser Acknowledgement
**9.1. Purchasers must sign on **each page of the booking document/agreement** confirming that:* They have personally visited the site/project.* They are fully satisfied with the project, layout, and location.* They accept all terms, conditions, and policies of **KND GROUPS BUILDERS AND DEVELOPERS**.
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**10. Plot Shift / Transfer Requests
**10.1. Any request to shift from one plot to another (within the same or different project) shall be at the **sole discretion of the management of KND GROUPS BUILDERS AND DEVELOPERS**, and subject to availability.
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**11. Cancellation Requests – Exceptional Basis
**11.1. Cancellations will only be considered under exceptional and valid circumstances, subject to:* Approval by **KND GROUPS BUILDERS AND DEVELOPERS**.* Submission of valid reasons and supporting documents.* Final decision resting solely with the Company’s management.
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**12. Cancellation Recovery & Reallocation
**12.1. In the event of cancellation (if approved):* **KND GROUPS BUILDERS AND DEVELOPERS** shall recover **30% of the total amount paid**.* All taxes, duties, and statutory levies are **non-refundable**.* The Company reserves full rights to **reallocate or resell the cancelled plot/unit**.* Any eligible refund shall be processed within **45 working days**, without interest.
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**13. Termination of Access Post Cancellation
**13.1. Once cancellation is finalized and refund (if any) is processed:* The Purchaser loses all rights, claims, and access to the said plot/unit.* Any physical or legal access to the project is revoked.
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**14.1. **KND GROUPS BUILDERS AND DEVELOPERS** shall not be liable for delays, cancellations, or refund issues arising from circumstances beyond its control, including natural disasters, government restrictions, legal disputes, or force majeure conditions.
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**15. Jurisdiction & Dispute Resolution
**15.1. Any disputes arising under this Policy shall first be attempted to be resolved amicably.
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15.2. Failing resolution, disputes shall be subject to the exclusive jurisdiction of the competent courts at **Bangalore, Karnataka**, where the registered office of **KND GROUPS BUILDERS AND DEVELOPERS** is located.
---## **16. Final Acceptance by Purchaser**By booking with **KND GROUPS BUILDERS AND DEVELOPERS**, the Purchaser confirms that they have:* Read, understood, and accepted this Cancellation, Refund, and Terms & Conditions Policy.* Agreed that deductions, non-refundable charges, and policies are final and binding.* Accepted that no claims, disputes, or liabilities shall arise against the Company beyond the scope of this policy.---✅ This draft protects your company **legally, financially, and operationally**. It ensures:* **All deductions are justified & documented.*** **Refund timelines & conditions are fixed.*** **Non-refundable charges are unchallengeable.*** **Company has final authority on cancellations, shifts, and disputes.**Would you like me to also create a **short, customer-friendly version** (simplified & easy-to-read for your website front-end) while keeping this full version strictly for **agreements/contracts**?